MEMBER LOGIN

Auto-Ship

Why do I need Auto-Ship?

Auto-ship is an automatic shipment which generates personal volume (PV to qualify an Associate for bonuses, commissions and Quick Checks.

If my credit card on file for my Auto-ship declines payment and I have other credit cards on file, will the system automatically use the next available card on file to process my order?

Yes. If your order initially declines payment the system will check for other active cards on your account to ensure the order is processed.

My primary card on my last auto-ship order declined so I updated my credit card information but the primary card declined again. Why?

If your auto-ship’s primary card declined, the credit card information must be updated on both the declined auto-ship order and the auto-ship template. If the auto-ship template credit card information has not been updated, the auto-ship template will attempt to process using any other active credit cards on file and will continue to attempt in processing payment.

What business center does auto-ship volume apply towards?

Auto-ship orders apply toward business center 1. The volume in business center 1 is also referred to as Qualifying Volume (QV) or Personal Volume (PV).

How do I turn off my auto-ship?

To stop your auto-ship, log-in to your Back Office. From the main menu, scroll over the "My Business" header and select "My Autoship Options" from the drop down menu. This shows you your current template. Click the red “X” under “Stop”, you will be provided with 3 options to choose from. Select one of the options provided and follow the prompts.

What happens if I turn off my auto-ship?

By turning off the auto-ship program, all current carry forward volume for your account will be flushed and you are no longer eligible to receive bonuses, commissions, or quick checks.

How do I change credit card information/product for my auto-ship?

To modify your auto-ship, log-in to your Back Office. From the main menu, scroll over the "My Business" header and select "Auto-Ship Template" from the drop down menu. This shows you your current template. Click “change” and follow the prompts.

What day do I need to make changes or cancel my auto-ship by?

All requests to change or cancel auto-ships must be submitted no later than the Friday before the next auto-ship. Please note, email requests must be submitted no later than 3 business days prior to the next auto-ship. Email requests received over the weekend will not be processed in time to prevent the auto-ship order from processing on Monday.

When does my next auto-ship run?

To view when your next auto-ship will run, log-in to your Back Office. From the main menu, scroll over the "My Business" header and select "Auto-Ship Template" from the drop down menu. Click “view” on your auto-ship template. The “Next Run Period” states the week in which your next auto-ship order will generate.

Can I set my auto-ship to run on a specific date? Am I able to choose the week my auto-ship will run each month?

No, based on the MXI Compensation Plan, auto-ship orders are only programmed to run in weekly bonus periods rather than specific dates. This will automatically generate the auto-ship order on the Monday of the scheduled run week.

If I turn my auto-ship on in my Back Office, when will I be qualified?

When a new auto-ship template is generated, the auto-ship order will generate on Monday, 4 weeks from the week the template was created. You will be qualified once the first auto-ship order generates.

What happens if I select “Skip” one auto-ship cycle?

The “Skip” option allows you to skip your next auto-ship order without turning off your auto-ship completely. However, all carry forward volume will flush and you will not be eligible for commissions until your next auto-ship order processes. Please note, the auto-ship cycle will resume after the skipped auto-ship order.

Can I use my PV waiver to "Skip" one auto-ship order?

If your auto-ship is no more than 100 PV and you have at least 100 PV waiver available, you may use your PV waiver to qualify for your skipped auto-ship order. This will ensure that your carry forward volume does not flush and that you remain eligible for commissions.

I signed up and my first auto-ship order arrived less than 4 weeks (or 8 weeks) later. Why?

Each week begins on a Monday. The weeks can be determined by the Weekly Bonus Periods Calendar. Auto-ship orders always generate on a Monday, every 4 weeks (or 8 weeks) from the week the associate enrolled. For example, if an Associate signs up on a Saturday, one week of enrollment would be reached on the following Monday. The auto-ship will run on Monday of the 4th week of enrollment.

My last auto-ship order declined so I updated my credit card information but my auto-ship declined again. Why?

If your auto-ship order has declined, the credit card information must be updated on both the declined auto-ship order and the auto-ship template. If the auto-ship template credit card information has not been updated, the auto-ship template will attempt to process using the same credit card information and will continue to decline.

Bonus & Commissions FAQ’s

How often are commissions paid?

Quick Checks
Quick Checks are paid weekly but only issued the following Wednesday from when the new Associate was enrolled. For example, if a new Associate was signed up in week 23, the Quick Check will not be issued until Wednesday of week 24.

Infinity Bonuses
Infinity Bonuses are paid every 2 weeks. The Weekly Bonus Periods Calendar indicates which weeks Infinity Bonus for.

Please note: Deposits of commissions to ProPay cards are one week behind the online posting in your back office.

Where is my Quick Check/X-Bonus/Infinity Bonus?

If you are a active and qualified distributor (see MXI Comp Plan for qualifications) but you have not received your Quick Check or Infinity Bonus, please contact Customer Care by phone or email.
I received my Infinity Bonus but the amount is incorrect. What do I do?
If you feel that your Infinity Bonus is inaccurate, please contact our Commissions Department by email commissions@mxicorp.com.

Why was $2.50 deducted from my Infinity Bonus?

All Infinity Bonus checks incur a processing fee of $2.50 which is deducted from the check amount.

How can I find out how much my bonus check will be?

To view your commissions, log-in to your Back Office. From the main menu, scroll over the "My Business" header and select "Commission Summary" from the drop down menu. Select the bonus period you wish to view from drop down menu under the bonus type and click continue to view commission detail. Please note: Commission detail can only be viewed once the commission checks have been issued.

When will I receive my check?

Bonus checks are mailed on Wednesdays. Depending on your location, it may take up to 10 business days to receive your check by mail. For international Associates, checks may take up to 4 weeks to arrive.

It has been more than 10 days (4 weeks for international) and I have not received my check. What can I do?

Checks are mailed through USPS which is the standard postal service. Please keep in mind that USPS does not deliver on holidays or Sundays. If you are in the US and it has been more than 4 weeks (6 weeks for international) and you have not received your check, please contact Customer Care.

What does Carry-Forward Volume mean?

Carry-Forward Volume may be used by Associates to earn Infinity Bonuses. The maximum amount of Carry Forward Volume a distributor may use is 25% of the Bonus Volume generated in each leg during a commission period. There is no limitation when earning a minimum Infinity Bonus Check of $50 (500BV).

Why did my volume flush?

If you have recently cancelled auto-ship, not had a qualifying order, or returned a qualifying order, volume will flush.

My volume has flushed. How can I get my volume restored?

All requests to restore volume must be submitted through Customer Care by phone or email. An order must be generated to make up any missed qualifying orders. Please note: Volume can only be restored a maximum of 6 weeks back. Typically, a request to restore volume take 5 – 10 business days to process.

How much personal volume do I need to be eligible for bonuses and commissions?

As an Affiliate, you must have a minimum of 50 every 4 weeks or 100 PV every 8 weeks. Affiliates can earn Quick Checks and X Bonuses.

Associates must have 100 PV every 4 weeks and can earn Quick Checks, X Bonuses, and Infinity Bonuses.

Executives with 200 PV every 4 weeks can earn Quick Checks, X Bonuses, Infinity Bonuses, and the Executive Generation Bonus.

As an Affiliate, will my volume carry forward? Can I earn the Infinity Bonus?

Affiliates with a qualifying auto-ship will accumulate carry forward volume . However, an Infinity Bonus cannot be earned until the Affiliate have upgraded to the Associate rank.

Shipping

I received 2 invoices for my order. Why was I charged full shipping on both invoices?

If you have an order that was shipped in separate shipments, each shipment will have its own invoice. Each invoice will show the total amount that was paid for shipping on the entire order. The invoices do not split the shipping charges by the products shipped.

I received my product but it was melted. What do I do?

During the summer, melt-able products are shipped 2 days with ice packs to prevent melting. If you will not be home or you live in an extremely warm climate, please choose a business location to avoid your order being delivered while you are not home. If your product continues to arrive melted, please contact Customer Care.

What should I do if I received damaged product?

All damage products should be refused or reported through the shipping carrier at the time of delivery. If your product was delivered while you were not home, please contact our Customer Care department.

When are summer shipping dates?

Typically, summer shipping dates fall between May 1st and October 1st. During the summer, shipping procedures vary depending on the temperature and location.

Why did I only receive part of my order?

During the summer season, solid melt-able product is shipped 2 day air and all other product is shipped via ground. Therefore, your order will arrive in 2 separate shipments.

Canadian orders: All solid products are shipped from the Canadian warehouse. X ProteinMeal™, Xe Energy™, Activ™, and the Variety Pack are shipped from the US and may arrive later. Please note: Canadian orders with product shipping from the US warehouse are only shipped on Thursdays.

My order processed last week. Why haven’t I received my order yet?

Product is shipped via standard ground which may take 7 – 10 business days to arrive. Please note: Depending on the delivery carrier, product will not be shipped or delivered on weekends. If you have not received your product after 10 days, please contact our Customer Care department.

I received notification that my order has been processed but there is not tracking information, why?

If you have received notification that your order has been processed, this indicates that your order has been processed and packed in our warehouse. You will receive notification with tracking information once the order has been shipped. Please note: Canadian orders with product shipping from the US warehouse are only shipped on Thursdays.

What happens if I refuse my order?

As outlined in the MXI Policies & Procedures, Section 30 - Restock & Shipping Charges “All orders shipped and then refused by MXI Associates will be charged a $15 per case restocking fee. Under no circumstances will shipping charges be refunded on any order unless an error has occurred by MXI.”

I was charged $30 for changing the address on my order, why?

Once an order is released to UPS for shipping, any modifications to the shipment are assessed a fee by UPS. In the event that the change is requested and is not the result of an MXI Corp error, the associate is responsible for payment of this fee. Please note, UPS charges this fee for each tracking # associated with the order. If your order was shipped in separate shipments, this fee will apply for each shipment.

Why was I charged extra handling fees for my order?

All promotional orders which include free product will incur an additional $5 handling fee per free case.

I received 2 invoices for my order. Why was I charged full shipping on both invoices?

If you have an order that was shipped in separate shipments, each shipment will have its own invoice. Each invoice will show the total amount that was paid for shipping on the entire order. The invoices do not split the shipping charges by the products shipped.

Compensation Plan FAQs

How can I use my “Auto-ship Credit” (PV waiver) bonus?

The PV waiver bonus can only be used as a substitute of an auto-ship order to qualify as personal volume and will not be applied towards the purchase of product. A maximum of 100 PV waiver points can be used per auto-ship cycle. For example, Associates with 100 PV auto-ship every 4 weeks, may use the 100 PV waiver to skip an auto-ship cycle. To use your PV waiver, please contact Customer Care by phone or email.

How is the Executive Generation Bonus (EGB) determined?

Once all commissions have been calculated, the remaining network profit is then divided amongst qualifying ranks on a percentile basis. Thus, the Executive Generation Bonus is known to fluctuate from week to week and can not be determined prior to commission payout. (See MXI Comp Plan for more details.)

I have carry forward of 500 BV in my weaker leg. Why didn’t I earn an Infinity Bonus?

To qualify for an Infinity Bonus, you must be an Associate or higher and accumulate a minimum of 500 BV in your weaker leg. In addition, you must become a Royal Associate by personally sponsoring an Affiliate/Associate on your left and right enrollment tree legs.

I just advanced ranks. When will my new rank reflect on my Graphic Tree?

Rank advancements will reflect in the Graphic Tree once the commissions are paid for the week in which all rank qualifications were met. (See Weekly Bonus Periods Calendar for commission weeks.)

I have reached the Qualifying Volume (QV) in my right leg for my rank advancement. Why did I not advance?

Rank advancements by QV are based on the volume of the weaker leg in each qualifying week. Be sure to always view the QV of the weaker leg in each qualifying week as the QV in the weaker leg in the first week does not determine the following weeks. If all rank qualifications have been met and your rank has not changed, please contact commissions@mxicorp.com.

General FAQs

What are all the department contact emails at MXI Corp?

To view all the email addresses at MXI Corp, click here to download the contact sheet.

Who do I contact for questions regarding VIP?

Please call 888/871-4951 for all your VIP questions or concerns.

Are the applications from Sound Concept approved by MXI Corp?

No. Although Sound Concept does supply applications, these applications are for field use only and are not approved MXI Corp documents. Sound Concept forms will not be accepted by Customer Care for use of enrollment or upgrades. All corporate approved forms and documents can be found in the Back Office "Library". To access the "Library", log-in to your Back Office and select "Library" from the "My Business" drop down menu.

How is MXI Weekly Bonus Calendar determined?

Each commission week begins on Monday and ends on Sunday. Since the January 1st of every year may not fall on a Monday, the dates which determine week 1 of each year may vary. To view the dates which determine each week, click here.

I am not a Xoçai™ distributor/customer. How do I sign up/purchase product?

Thank you for your interest. We are excited to hear that you would like more information regarding Xoçai™ products. Please send us your contact information via email to info@mxicorp.com and we would be happy to assist by finding a distributor in your area.

Where can I view the MXI Corp Policies & Procedure/Rules & Regulations?

The MXI Policies & Procedures can be found in “Library” in your Back Office.

How long do I have to return product and what is the return policy?

The MXI return policy is located under Section 29, Product Guarantee, of the MXI Policies & Procedures.

Why is my new distributor not showing up in my Graphical Tree?

Before contacting Customer Care, please view the full “Detailed Genealogy” in your Back Office by updating the “Filter” settings. If the order appears but the distributor status is “Retail Customer”, the Associate will not reflect on your “Graphical Tree”. An Associate application must be filled out and faxed into Customer Care for processing.

How do I make changes to my Virtual Office website?

To make changes to your Virtual Office website, log into your Back Office and scroll over the “My Web Site” header. Select one of the options from the drop down menu and follow the prompts.

How do I set up my Back Office?

The Back Office is automatically set up upon enrollment online. However, if your application was processed through Customer Care, you may need to register using your distributor ID # to access your Back Office.

I forgot my Back Office password. What do I do?

If you have forgotten your password, click here and follow the prompts and your password will be emailed to you. If you are unable to retrieve your password and would like to have your password reset, please contact Customer Care at 1-775-971-9903 or by email info@mxicorp.com.

How do I change my password?

To change your password, log into your Back Office , scroll over the “My Account” header and select “Password” from the drop down menu.

I received an error message while updating/processing payment. What do I do?

Before updating/processing payment, be sure to update your credit card details. From the drop down menu under the “My Business” header, select “My Payment Options”. Select the credit card which you would like to use and click “Edit”. Once you have updated the billing information, click “Save Changes” and return to your order or auto-ship template to update/process payment.

My new Associate has been placed under the wrong tree leg/sponsor. How can I correct this?

If a new Associate has been placed under the wrong leg or sponsor, a Binary Move form must be filled out appropriately and submitted by fax 1-775-971-9960 or email to the within 7 days of enrollment. Please note: Incomplete forms will not be accepted.

Why do I have to provide my SSN (Social Security Number) as an Associate?

MXI is required by federal law to report all Associates who earn commission of $600 or more annually. If you are joining the business as an Associate or higher, you are eligible for several bonuses and commissions. Therefore, you are required to provide your SSN for identification and tax purposes.

If you do not wish to provide your SSN, you must join the business as an Affiliate. Although Affiliates do not earn an Infinity Bonus, Quick Checks and X Bonuses can be earned. Once the accumulated earnings has reached $500, you will be required to provide your SSN to avoid taxes being deducted from future earnings.

I just upgraded from an Affiliate to an Associate, why am I being charged $25?

When upgrading to an Associate, you will be required to purchase the Distributor Kit ($14 plus any applicable taxes and fees) as the kit is an essential tool in building your business.

I am an Associate but would like to downgrade to an Affiliate. What happens if I downgrade?

By downgrading to an Affiliate, you will have the option to have a 4 or 8 week auto-ship. If you have elected to downgrade to an Affiliate, all carry forward volume will flush. Once the first auto-ship as an Affiliate processes, volume will begin accumulating going forward. All requests to downgrade to an Affiliate must be submitted in writing to info@mxicorp.com, fax 775-971-9960, or mail.

I am an Affiliate and I do not have a Back Office. How do I place an order or make changes to my auto-ship?

If you are an Affiliate and you have elected to turn off your Back Office, all order requests or changes must be submitted by fax 1-775-971-9960 or email to info@mxicorp.com.

How do I close my distributorship?

All requests to close a distributorship must be submitted in writing to Customer Care by email to info@mxicorp.com, fax 775-971-9960, or mail and cannot be processed over the phone. Please note: When submitting your request you must provide the date of birth on file and Back Office password for security purposes.