Official MXI Corp Web site., Home of Xoçai™

If I do not go Royal in my first 28 days will I ever be able to earn Royal Maker Bonuses on people I sponsor in the future?

Yes, once you become Royal yourself you are eligible to earn Royal Maker Bonuses on the people you sponsor in the future. You just will not receive a Royal Recognition pin unless you do this in your first 28 days.

Log-in to your back office. From the main menu scroll over the "My Business" header. Select "Auto-Ship". This shows you your current template. Choose change/view/cancel and follow the prompts.

This is due to temperatures that vary by state, product will be shipped ground until warmer weather arrives.

If you will not be home or you live in an extremely warm climate please choose a business location rather then a home as UPS can deliver a package as late as 8pm depending on the driver’s discretion and route.

We ship from Reno, Nevada. To the East Coast it can take up to 8-10 business days. We are exploring options for an East Coast distribution center in the future that will assist with this. Until then we encourage business builders to upgrade to the Executive Option so they have product on hand to get their new associates started right by handing them their product and having it replaced when theirs arrives.

Become a Royal. Become a Royal Maker. Duplicate this process over and over as fast as you can with more frequency and more intensity. Train each of the people you sponsor to learn the Start Right Now training. Set rank achievement goals with each of your Go Now people and hold them accountable to their goals. Sponsor, Train, Motivate and build to the next event over and over again and you will find the success you achieve. Never EVER EVER Quit!

We appreciate your patience with product shipping; we have changed our shipping system to allow for smoother communication and increased efficiency. Because of the changes our orders will be sent in printed lists to the warehouse directly; therefore, there is no way to change product orders, or to change the numerical order in which they are printed once they have been sent.

The warehouse will receive a shipping label and an invoice; this will eliminate the possibility of sending emergency product to distributors who are having shows. Please place all product orders well in advance to arrive before any events that you will be hosting. If you wish to have product sent second-day air or overnight, please fax those orders to the Customer Service Department so they can receive the priority required to ship them to you in a timely manner.

The cost for second-day shipments is $20.00 per case and overnight is $50.00 per case. Thank you again for your patience and understanding as we continue our exciting growth.

Your user name is your Distributor ID Number.

If you forgot your password, please email to retrieve it, or call customer service.

If you are sending back product, you must follow these steps:

1) Call customer service for an RMA (Return Merchandise Authorization). PLEASE NOTE, product older than 60 days from date of purchase WILL NOT be refunded. Product must be still sealed and shrink wrap intact, or seal intact. If damaged, opened, half eaten, repackaged, melted, "activated," etc. save some shipping and do not send it back as you will not receive a refund on that product. DO NOT SEND powdered drink back under any condition if you have added water to it!

2) When authorized to return your product, please mark on outside package with a black marker "RMA" or warehouse may reject your package.

3) When packing for a return, remember that MXI Corp will not issue a refund on product that is not fit for resale. This includes, but is not limited to, damaged products due to packing/shipping issues, so pack carefully and securely. Use bubble wrap, crumpled news paper, or foam. If you are in a hot/warm climate, solid chocolate products must be packed with additional ice/gel packs to prevent melting.

4) Please be advised if you reject a shipment and it returns to MXI Corp in damaged condition it will not be refunded. MXI Corp reserves the right to refuse/reject any product it deems not fit for resale. See the Policies and Procedures for more in depth return policies, available in your Back Office Library.

If you have recently cancelled, or not enrolled in, Auto-Ship and not purchased your required 2 cases in the 4 week period, volume will flush and will not be restored. An MXI Corp Service Representative will inform you of this scenario if cancelled/downgraded via telephone. You will not be informed of this scenario if you personally change the shipment online.

To receive your EGB, you must purchase 2 cases every 4 weeks. By purchasing, or downgrading to, only 1 case every 4 weeks, your volume is maintained however you are disqualified from receiving the EGB.

What is the frequency of Auto-Shipments to remain qualified in the MXI Corp Program?

If Associates refer to the MXI Corp “Rules and Regulations” under “Definitions” on page 7 you’ll find the following information:

The Minimum Activity Requirement is the Personal Volume an Associate must achieve to receive Marketing Plan Bonuses. To be considered active, a Counselor or Director must purchase a minimum of $100 of MXI Corp products every four weeks for personal consumption and/or sale at retail. A Counselor or Director could be considered inactive, and not receive any bonuses in a given four-week period, and then become active and receive bonuses in later four-week periods. The Minimum Activity Requirement for the Executive Level through the Double Diamond Level is a minimum $200 of MXI Corp products every four weeks for personal consumption and/or sale at retail. The $100 or $200 activity requirement for three Business Centers must be purchased in Business Center number one.

Please make note that four weeks is 28 days, so there may be a month where your credit card or account would be charged twice. For example, all distributors whose Auto-Shipments ran the week of November 7th, 2005 (Week 45) will have orders run on December 5th, 2005 (Week 49), January 1st, 2006 (Week 1) and January 29th, 2006 (Week 5). Please be advised that due to the Bonus Period Run Date, in order to stay qualified for Bonuses you will have two Auto-Shipments within the Month of January.

We anticipate that this will clear up any questions relative to Auto-Shipments, if not, please call and we’ll be more than happy to answer your questions.

MXI Corp provides limited tech support for unrelated issues such as personal computer difficulties. We provide extensive tech support for controlled software/functions such as the Back Office, replicating web sites, or the corporate web site. We will help as much as we can in regards to personal computer issues, however, if an issue is persistent and unique to your computer, in the end it is not the responsibility of the MXI Corp Customer Service to resolve the issue.

Opportunity Calls are posted in the Conference Calls section of the site.

Product FAQ’s are posted under "SUPPORT" at www.mxicorp.com and you can connect to our 3rd Monday Science Behind Xocai call with Dr. Steve Warren for more info.

From May 15 until Sept 15 all Solid chocolate products are shipped 2 day air. Other products are shipped separately via ground. (We should put a note on the packing slip indicating this)